Effective date: July 18, 2026 | Last updated: July 18, 2026 | Governing law: Laws of the People’s Republic of China
01 Scope of Policy
This Return, Exchange & Refund Policy (the “Policy”) applies to all products you purchase through the official website of Zhongshan JUNZHJIA Plastic Products Co., Ltd. (brand “JUNZHJIA”, hereinafter “we”/”us”), including but not limited to protective cases, firearm cases, drone cases, medical equipment cases, tool cases and accessories. This Policy, together with our Privacy Policy and Terms of Use, forms part of the agreement between you and us. Where this Policy conflicts with a specific page, the confirmed order and applicable laws shall prevail.
02 Return & Exchange Conditions
You may request a return or exchange within 7 business days of receiving the goods, provided all of the following are met:
- The product is in its original condition, with complete accessories and intact outer packaging, suitable for resale;
- A valid order number, proof of purchase and a description of the reason for return/exchange are provided;
- The issue is not caused by human damage, modification, or use beyond the product’s stated normal scope.
For non-quality unreasonable returns/exchanges, upon our confirmation we may proceed, but the round-trip shipping costs shall be borne by you, and the product must meet the “original condition” requirement above.
03 Situations Not Eligible for Return/Exchange
Due to product nature and compliance requirements, the following are generally not accepted:
- Customized / OEM orders produced, engraved, recolored or personally configured at your request (see Section 07);
- Consumable goods with tampered one-time sealed packaging that affects hygiene or safety;
- Damage, scratches, deformation or functional failure caused by improper storage, use or transport;
- Orders beyond the application time limit set by this Policy;
- Clearance or promotional items explicitly marked “no return / no exchange”.
04 Return & Exchange Process
- Submit request: Through our Contact page, email or phone, provide the order number, reason, and photo/video evidence;
- Review: We complete the review within 2 business days and inform you of the result and return address;
- Ship back: After confirmation, return the product together with original packaging, accessories and manual, and keep the logistics tracking number;
- Acceptance & refund/exchange: Within 3 business days of receiving and verifying the goods, we process the refund or arrange exchange/replacement.
05 Refund Method & Timing
Refunds are returned via your original payment method:
- Orders paid via PayPal: refunded to your PayPal account; arrival time depends on PayPal and the issuing institution (usually 3–10 business days);
- Orders paid via bank transfer: refunded to your designated corporate/personal bank account; arrival time depends on the bank’s processing cycle;
- Refund amount is the net amount actually paid, less shipping and handling fees (if any) that you are responsible for under this Policy.
06 Quality Issues & Warranty
We provide a 12-month quality warranty from the date of receipt (as indicated in the product manual). Within the warranty period, non-human damage caused by material or workmanship defects will be repaired, replaced or refunded free of charge.
- Please keep the order proof and warranty card for quick verification;
- Human damage, use beyond normal scope, unauthorized disassembly/modification or third-party repair are not covered;
- Wear parts and consumables are not covered by the free warranty.
07 Customization & OEM Orders
Customized/OEM products are produced to your specifications (size, lining, color, logo, structure, etc.). Because they cannot be resold, such orders are generally not eligible for return or exchange except for quality defects. Please confirm all specifications and artwork before placing an order. Sample verification is recommended for first-time cooperation.
08 Contact
For returns, exchanges or any questions, contact us via the Contact page, email or phone. Our customer service will guide you through the process.